Enterprise customers have the option of redirecting their users seeking to submit e-Share related support requests to the organizations' internal ticketing system. To configure this, administrators of e-Share portal can navigate to Manage Organization > Management Dashboard > Corporate Branding page.
In Corporate Branding page, scroll down to bottom. In the text field for "Help page URL", type or paste the URL of your organization's internal ticketing system. When done, click on "Save all changes" to update the setting. Example shown below.
After the option is configured, internal users of the organizations in e-Share portal are redirected to this URL when they click on "Submit a Request" button shown below.
Users and e-Share administrators can submit support requests to e-Share directly by sending an email to firstname.lastname@example.org.